XELOR Hormone & Wellness Clinic (“XELOR Hormone & Wellness Clinic,” “we,” “our”) is committed to protecting your privacy and ensuring the security of your personal and health information. This policy summarizes how we collect, use, and safeguard information in compliance with HIPAA, California Confidentiality of Medical Information Act (CMIA), CCPA/CPRA, and The Campaign Registry (TCR) SMS standards.
For details on how we handle your protected health information, contact our Privacy Officer using the contact information at the end of this policy.
Information We Collect
We may collect:
- Personal information: name, contact information, DOB, address, emergency contacts
- Health information (PHI): medical history, labs, treatment plans, prescriptions
- Billing information: insurance, payments, invoices
- Digital information: IP address, device data, cookies
- Text/SMS data: mobile number, timestamps, message status (never sold or shared)
- Contact and call-back requests: information you submit through forms on our website or through lead forms in our ads on platforms such as Facebook and Instagram, for example your name, phone number, email, preferred language, and best time to call
How We Use Information
We use your information to:
- Provide and coordinate medical care
- Respond to consultation and call-back requests
- Schedule appointments and send reminders (email/SMS)
- Process billing, insurance, and payments
- Comply with healthcare regulations
- Improve website experience and patient communication
We never sell patient information or mobile numbers.
How We Share Information
We may share information only as allowed by law:
- With healthcare providers involved in your care
- With business associates (billing, EMR services) under HIPAA-compliant contracts
- With insurance companies for claims
- As required by law (public health, court orders)
Your phone number for SMS is never shared or sold.
Your Rights (California + HIPAA)
You have the right to:
- Access your medical records
- Request corrections
- Ask for confidential communication (email/phone preference)
- Request limits on how your PHI is used
- Opt out of SMS at any time by replying STOP
- Request to know, delete, or limit non-PHI personal data collected on the website (CCPA/CPRA)
Data Security
XELOR Hormone & Wellness Clinic uses:
- HIPAA-secure EMR systems
- Encrypted communications
- Staff confidentiality and compliance training
- Secure IT platforms as required in XELOR Hormone & Wellness Clinic agreements
Telehealth Privacy
All virtual visits follow:
- HIPAA/HITECH standards
- California telehealth rules
- Encryption requirements
- Identity verification processes
We do not record video visits without written authorization.
SMS/Text Policy
By providing your number, you consent to receive healthcare-related texts such as:
- Appointment reminders
- Lab and treatment notifications
- Provider messages
- Administrative updates
You may opt out at any time.
Contact Us
XELOR Hormone & Wellness Clinic
Privacy Officer
Phone: (747) 292-6886
Email: office@xelorclinic.com
Last updated: October 2, 2026
