XELOR Hormone & Wellness Clinic (“XELOR Hormone & Wellness Clinic,” “we,” “our”) is committed to protecting your privacy and ensuring the security of your personal and health information. This policy summarizes how we collect, use, and safeguard information in compliance with HIPAA, California Confidentiality of Medical Information Act (CMIA), CCPA/CPRA, and The Campaign Registry (TCR) SMS standards.

For details on how we handle your protected health information, contact our Privacy Officer using the information above.

Information We Collect

We may collect:

• Personal information: name, contact information, DOB, address, emergency contacts
• Health information (PHI): medical history, labs, treatment plans, prescriptions
• Billing information: insurance, payments, invoices
• Digital information: IP address, device data, cookies
• Text/SMS data: mobile number, timestamps, message status (never sold or shared)
  
  

(Adapted from your uploaded policy)
(XELOR Hormone & Wellness Clinic agreements also require HIPAA/privacy compliance.)

How We Use Information

We use your information to:

• Provide and coordinate medical care
• Schedule appointments and send reminders (email/SMS)
• Process billing, insurance, and payments
• Comply with healthcare regulations
• Improve website experience and patient communication

   

We never sell patient information or mobile numbers.

How We Share Information

We may share information only as allowed by law:

• With healthcare providers involved in your care
• With business associates (billing, EMR services) under HIPAA-compliant contracts
• With insurance companies for claims
• As required by law (public health, court orders)
  
  

Your phone number for SMS is never shared or sold.
(From uploaded policy)

Your Rights (California + HIPAA)

You have the right to:

• Access your medical records
• Request corrections
• Ask for confidential communication (email/phone preference)
• Request limits on how your PHI is used
• Opt out of SMS at any time by replying STOP
• Request to know, delete, or limit non-PHI personal data collected on the website (CCPA/CPRA)
  
  
  

Data Security

XELOR Hormone & Wellness Clinic uses:

• HIPAA-secure EMR systems
• Encrypted communications
• Staff confidentiality and compliance training
• Secure IT platforms as required in XELOR Hormone & Wellness Clinic agreements
  
  
  

Telehealth Privacy

All virtual visits follow:

• HIPAA/HITECH standards
• California telehealth rules
• Encryption requirements
• Identity verification processes
  
  

We do not record video visits without written authorization.

SMS/Text Policy

By providing your number, you consent to receive healthcare-related texts such as:

• Appointment reminders
• Lab and treatment notifications
• Provider messages
• Administrative updates
  
  

You may opt out at any time.
(Content from your uploaded policy)

Contact Us

XELOR Hormone & Wellness Clinic
Privacy Officer
Phone: (747) 292-6886
Email: office@xelorclinic.com